Google Advertisements Account Managers Should Not Contact Clients Straight

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There are a growing number of reports throughout the web of Google Ads accounts supervisors threatening to get in touch with clients straight, despite not being enabled to.

According to the reports, agencies who don’t react to e-mails from Google Advertisements account supervisors are being met threats from Google associates to contact customers straight.

In many cases, the Google Ads account managers call clients and inform them to drop their firms.

There are two things to make clear here:

  1. Agencies are not required to talk with Google reps
  2. At no point should a Google Ads account manager call a firm’s customer

A Google Ads representative telling clients to fire their company crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Liaison Ginny Marvin, who states the concern will be addressed”right away.” Marvin adds,”This is not in line with how we expect our group to

support our advertisers and agency partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google reps engaging in comparable practices. One Reddit user posted a screenshot of an e-mail gotten by a Google Ads Account

Strategist, which reads: “I am composing to you one last time as a courtesy, due to the fact that my truthful objective is to supply you

value and innovative techniques with google ads and deal with you closely, to help you conserve time and make your clients more effective with google ads, hence I am contacting you for the last time to inform you that if I do not reach you, I will assume that you are not getting my emails and will contact the clients that I have been appointed directly.”Another Reddit user has almost the same story, stating they

‘ve been “harassed”with daily e-mails from a Google Advertisements rep to get on a call and implement project modifications. Once again, companies aren’t obliged to speak with Google reps or implement changes customers aren’t requesting. Should you get an email like the one above, the best thing to do is submit a complaint through

Google’s official kind. Be careful of these aggressive sales tactics. As long as you’re not breaking any policies, Google has no say over

how you run your customers’campaigns. Featured Image: FGC/Best SMM Panel